Phario Systems, LLC makes workforce optimization software for contact centers. The founders spent their careers deploying, supporting and operating the incumbent recording, quality and workforce management suites for Fortune 500 buyers. Phario is what they would have built if they could start over with AI at the center.
Legacy workforce optimization was designed when a human had to listen to every call that got scored and a spreadsheet had to hold every schedule. That is why quality programs sample two calls per agent per month and why forecasts are trusted less than the planner's gut. Phario starts from the other end: every call is transcribed and scored, every schedule is generated by rules you can read, and the AI recommends while people decide. It is built on AWS, sold by the module, and priced for the mid-market centers the incumbents overlook.
Founders
Co-Founder, Product
Tom brings more than 22 years in customer experience and contact-center technology, most recently as Platform Consultant at Verint Systems, where he was the technical lead behind enterprise AI and workforce engagement deployments for Fortune 500 buyers. Earlier he ran professional services across more than 40 implementations for clients including JPMorgan Chase, USAA and Verizon. At Phario he owns the product.
LinkedInCo-Founder, Workforce Management
Lisa brings fifteen years of hands-on workforce management practice in contact centers: forecasting, scheduling, adherence and intraday, and the rules real operations teams live by. She specifies Phario's workforce management module from live working sessions, so the product reflects how planners and supervisors actually work rather than how a vendor imagines they do.
Co-Founder, Platform and Infrastructure
Joshua brings more than 25 years of enterprise application support and global operations leadership, including running 24-hour incident response for application portfolios at a top-tier financial services firm. He founded Sun Valley Tech Solutions and grew it into a 25-person Verint implementation partner serving Fortune 500 clients. At Phario he owns the AWS platform, security posture and the AI systems underneath the product.
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