# Phario

> Phario is an AI-native workforce optimization (WFO) platform for contact centers, made by Majoto AI. It combines interaction recording, AI quality management on 100 percent of calls, speech analytics, workforce management (forecasting, scheduling, adherence, requests, intraday), performance scorecards and live supervisor operations in one cloud product on AWS.

Phario is cloud only (AWS), multi-tenant, and integrates with Amazon Connect today; Five9, Genesys Cloud, Cisco Webex Contact Center and Vonage are in development. It competes with Verint, NICE and Calabrio for mid-market and enterprise contact centers, with healthcare as the first target vertical. Pricing is by module (SKU) and quoted per customer. Contact: hello@phariosystems.com.

## Pages

- [Home](https://phariosystems.com/): platform overview, the six modules, how AI is used (recommend-first, grounded answers, deterministic math), security and tenancy.
- [Features](https://phariosystems.com/features): module-by-module inventory of what is available today, with notes on partial capabilities.
- [Roadmap](https://phariosystems.com/roadmap): live today, in development, planned, and what is deliberately not on the roadmap.

## Key facts

- Modules: Interaction recording, Quality management, Speech analytics, Workforce management, Performance, Live operations. Each is licensed separately and composes with the others.
- AI approach: every call is transcribed and scored against the tenant's evaluation form with per-question rationale and evidence timestamps. The intraday assistant recommends and a supervisor decides; forecasts and staffing numbers are computed, not generated.
- Security: all-AWS, KMS customer-managed keys, per-tenant PII redaction, eight roles and 112 permissions with org-tree scoping, audit log. SOC 2 and HIPAA attestation programs are on the roadmap.
- Not built: on-premises deployment, ACD routing or IVR, customer-facing virtual assistants, desktop process analytics or RPA, voice biometrics, back-office WFM.